Service Policies

Our policies are put in place to continue providing great customer service.


Learning and understanding the details are just the beginning steps to your special event. A consultation is REQUIRED to bring on the memories.

LNO telephone consultation fee is $50 for 1hr.

LNO In- Person consultation fee is $100 for 1hr.

During the consultation process we strive to make connections with our clients, gather all details, prioritize the wants and must haves, clarify ideas, take photos of venue if in-person, and create a floor plan.

 All payments are nonrefundable. In case of unforeseen circumstances clients are subject to company credit for up to 3 months to reschedule the event.  LNO dives head in to your event at the start of your consultation. We put in over 12 hrs each day up until 1 month after your event to ensure the memories are set in stone. 

 A nonrefundable retainer of 25% of your overall event cost is required at the time of booking. This fee secures your date and time with LNO. As a team we will discuss payment options and plans for the remainder balance. Balance must be paid in full 1 week prior to the event.

Failure to make payments on time will result in a $50 late fee after 2 days of the due date.